Before Placing Your Order
- How much does shipping cost?
- We offer free worldwide shipping on all orders. Expedited shipping is available from $4.95.
- How long will it take to ship my order?
- Orders typically ship within 5-8 business days. For domestic orders, allow an additional 1-2 weeks for transit. For international orders, transit will take an additional 1-3 weeks, depending on your location.
- What are the sizing specs of my order?
- Our sizes are true to US sizes. Size charts are provided in the product description on each product page.
- I’m having issues placing an order.
- Please contact Customer Service at [email protected] or +1 669-325-7491, Monday to Saturday, 9AM-5PM EST for assistance.
Order Status Questions
- What is the status of my order?
- You can keep track of your order at any time by visiting our ‘Track My Order’ page.
- What do the different order statuses mean?
- You can find a detailed explanation of each order status in our Order Status Guide.
- I need help with a late order.
- If your order hasn’t arrived within 10 business days (domestic) or 15 business days (international), please contact customer service.
- My tracking number isn’t working.
- Tracking numbers can take 1-3 days to appear in the shipping carrier’s system. If it’s still not working, please contact our customer service.
Modifying or Changing an Order
- I’d like to modify my order.
- Due to the custom nature of our products, address changes are possible within 24 hours of order placement. Visit ‘Track My Order‘ to check eligibility.
- I’d like to cancel my order.
- Cancellations are accepted for a short period after order placement. Visit ‘Track My Order‘ to see if your order still qualifies.
- I’d like to return or replace my order.
- Please refer to our Returns & Exchanges Policy for detailed instructions.
Payment Questions
- What payment methods do you accept?
- We accept Visa, Mastercard, American Express, JCB, Discover, and PayPal.
- How secure is my payment?
- We use SSL encryption for security. The CVV is required for credit/debit card transactions, and most cards offer buyer protection.
Other Queries
- How do I contact customer support?
- Contact us at [email protected] or +1 669-325-7491, Monday to Saturday, 9AM-5PM EST for any queries.