Frequently Asked Questions (FAQs)

📦 Order Query

1. I’m having issues placing an order.

Please contact Customer Service at support@giftnestworld.com Mondays to Saturdays, 9AM–5PM EST for assistance.

2. Order status: What do the different statuses mean?

Please refer to our Order Status Guide for a detailed explanation.

3. I’d like to modify my order.

You can update your address within 24 hours of placing your order. To see if your order is eligible, please visit the ‘Track My Order’ page.

4. I’d like to cancel my order.

Order cancellations are accepted within 24 hours from the time the order is placed. To confirm if your order is still eligible for cancellation, please visit the ‘Track My Order’ page.

🚚 Shipping & Delivery

1. How much does shipping cost?

We ship worldwide and offer two shipping options:

• Standard Shipping: Free
• Expedited Shipping: $4.95

2. How long will it take to ship my order?

Orders typically ship within 5–8 business days.

• Domestic: Please allow an additional 1–2 weeks for delivery.
• International: Allow an additional 1–3 weeks, depending on location.

3. My tracking number isn’t working.

Tracking numbers may take 1–3 days to appear in the carrier’s system. If issues persist, please contact Customer Service.

4. I need help with a late order.

If your order hasn’t arrived within 10 business days (domestic) or 15 business days (international) from the time it was shipped, please contact Customer Service.

5. Where are your products made and shipped from?

Our company is proudly based in the United States, and we collaborate with reliable suppliers around the world, including the USA, China, and the European Union.

Most standard items—such as hoodies, t-shirts, tank tops, long sleeves, mugs, and hats—are printed and shipped directly from the USA to ensure top-quality production and quicker delivery for our customers.

Some specialty items—like shoes and all-over print products—are typically manufactured and shipped from Vietnam or China, depending on the specific product and supplier availability.

💸 Return & Refund

1. I’d like to return or replace my order.

Please see our Returns & Exchanges Policy for detailed return instructions.

📦 Product & Stock

1. What are the sizing specs of my order?

Our products follow true US sizes. Size charts are available on each product page.

2. Are the chains prone to tarnishing or discoloration when exposed to moisture or water?

Our chains are crafted from high-quality alloy with a polished, plated finish designed to resist tarnishing and maintain their shine over time. They can handle occasional exposure to moisture, such as sweat or light rain.

However, for long-lasting brilliance, we recommend avoiding direct and prolonged contact with water—such as swimming, showering, or intense workouts—as this may gradually affect the finish.

💳 Payments

1. What payment methods do you accept?
We accept:

• Visa
  
• Mastercard
  
• American Express
  
• JCB
  
• Discover
  
• PayPal
  

🛡️ Your Security

1. How secure is my payment?

All payment transactions are safeguarded using SSL (Secure Socket Layer) encryption to ensure data confidentiality and integrity. Card verification requires the CVV code, and most credit/debit cards provide built-in buyer protection mechanisms to enhance transaction security.